Shipping Costs - Return/Cancellation/Return Policy

Our 100% Guarantee of Satisfaction
When you order from Fair Oaks Cigar Sultan, you receive a 100% Guarantee of Satisfaction. If you are not satisfied with a product you purchase, simply return it for a full refund, credit or replacement (see returns below for terms).

Shipping Charges
Please note: All orders including Overnight deliveries must be placed before 2 PM PST to process and ship the same day. ALL orders placed after 2 PM on Friday through 2 PM Monday will go out Monday. We only ship Monday - Friday. Saturday, Sunday and holidays are not included in delivery time. Saturday delivery is available for $25.00 if the order is placed on Friday before 2pm.

U.P.S. - $5.00 per order.

U.P.S. Second Day Air - $10.00 (excludes Alaska, Hawaii, Canada, and Puerto Rico).

2nd/3rd Day Delivery to Alaska, Hawaii and Puerto Rico, $20.00 per order.

Next Day Service, $20.00 to most areas (excludes Alaska, Hawaii, Canada, and Puerto Rico).

Saturday Delivery, $25. (excludes Alaska, Hawaii, Canada, and Puerto Rico).

USPS Priority Mail - $7.50 (excludes Alaska, Hawaii, Canada, and Puerto Rico).

First Class Mail to Alaska, Hawaii, Canada*, and Puerto Rico- $10.00 per order.

Cigar orders of five or more boxes, humidors or other products of substantial weight, may be subject to additional freight charges determined by the weight of the package.

*All Duties and Taxes incurred are the sole responsibility of the Customer.

100% Guarantee of Satisfaction
Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from Fair Oaks Cigar Sultan you may return it in original condition within 10 days of purchase for full credit or refund.

Cigars: If you are not 100% satisfied with any cigars that you purchase from Fair Oaks Cigar Sultan's after you have tried one (1) you may return them within 30 days for full credit or full refund. If you try more than one (1) cigar and you decide that they are not to your liking and return them, you will receive credit or refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.

Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by Fair Oaks Cigar Sultan's.

Directions for Returns: Please call our Customer Service Department for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged or it was our error when it reached you.